New clients
New clients
Your first visit, step by step
No forms to fill in before you come. We register your pet when you arrive.
Pick a time
Choose morning or afternoon surgery and the time that suits you.
Tell us about your pet
Their name, what kind of pet they are and what is worrying you.
We confirm
We confirm by text or phone, usually within the hour.
Come in, or we come to you
At the clinic, a house call or a video consult.
Questions
New client questions
Cannot find your answer? Call us or add a note to your appointment request.
Do I need to register before the first visit?
No. Book online or call, and we register your pet when you arrive. Bring any vaccine cards or records you have.
What should I bring to the first appointment?
Old vaccine records, the names of any medicines and a list of questions. Cats come in a carrier, dogs on a lead.
How much does a consultation cost?
A standard consultation is $55. Every other fee is on our fees page, and we always agree treatment costs with you before we start.
Can I spread the cost?
Yes. Wellness plans turn routine care into a monthly payment, and for larger treatments we offer a three-month payment plan.
What happens in an emergency at night?
Call the clinic number at any time. A vet answers, tells you what to do and meets you at the clinic if your pet needs to be seen.
Do you see rabbits, birds and reptiles?
Yes. Dr Priya Nair sees rabbits, guinea pigs, birds and reptiles from Wednesday to Saturday.
My pet is very nervous. Can you help?
Tell us when you book. We can give you the quietest slot, take you straight to a room and suggest calming steps for the journey.
Do you claim from pet insurance for me?
Yes. We send claims straight to most insurers, so for approved claims you only pay the excess on the day.
Pet age & care planner
How old is your pet in human years?
Pick dog or cat, their size and age. See their life stage, how often to visit and what is due this year, then book the right check in one click.
A rough guide: breed and health change it. Your vet will tailor the plan at the first check.
About 29in human years
Life stageAdult
Visit the vetOnce a year
Due this year
- Yearly health check and booster
- Dental check, with a scale and polish if needed
- Weight, heart and joint check
- Parasite protection all year
Ready when you are
Book a first visit online in a minute.